Here, you'll find answers to the most common questions about our bike leasing services, payment options, maintenance policies, and more. We've compiled this resource to make your bike leasing experience as smooth and enjoyable as possible. If you have a question that's not listed here, please reach out to us – we're here to help!
Yes, employers can offer bike leasing without incurring additional costs, with employees covering the lease in a tax-efficient way through salary or bonuses. Registering your company with Ubike is completely free. We believe in transparent pricing, so there are no hidden fees for setting up an account or accessing our leasing platform.
Our mobility plan is designed to be as streamlined and hassle-free as possible. Once set up, the administration is minimal. We provide a comprehensive management platform where you can easily oversee usage, payments, and maintenance schedules, all in one place.
Payment is typically through gross salary or bonus deductions, arranged with the social secretariat.
Yes, bikes can be used both for commuting and personal activities.
Self-employed managers are also eligible for bike leasing.
No, leased bikes do not have a benefit in kind tax. Additionally, VAT on leased bikes is not recoverable, as they are typically used for both professional and personal purposes.
Employers can provide an untaxed allowance of up to €0.24 per km for cycling.
Yes, it can be integrated with benefits like car leases or public transports.
Employees enjoy a tax advantage of around 40%, with no benefit in kind for leased bikes used regularly for commuting.
The Ubike leasing plan is an innovative solution for employers to enhance their benefits package with a sustainable and cost-effective commuting option. By integrating bike leasing into your mobility offer, you can provide your employees with a valuable opportunity to maximize their gross salary.
Here's how it works: Employees can lease a high-quality bike through Ubike using a portion of their gross salary before tax deductions. This salary sacrifice scheme means that employees can save on income tax and social security contributions while enjoying the benefits of a new bike. For employers, this translates into a more motivated workforce, potential savings on payroll taxes, and a boost in your company's green credentials.
Ubike takes care of the entire process, from the selection of bikes to the full-service package that includes maintenance, repairs, and insurance. This hassle-free approach means there's minimal administrative overhead for your company. Employees simply sign up, choose their bike, and the rest is managed by Ubike, allowing them to enjoy a healthier commute and you to fulfill your role as a forward-thinking employer.
In addition to the financial benefits, Ubike leasing supports corporate sustainability goals by reducing carbon footprints and promoting eco-friendly transportation. It's a win-win for both employers and employees, aligning personal health and wellness with environmental responsibility and corporate efficiency.
To register, simply visit our Create a Free Account page and fill out the registration form. Our team will then get in touch to guide you through the setup process, discuss your specific needs, and tailor a plan that suits your company's requirements. It's 100% free.
If your bike breaks down in Belgium and you're at least 1km away from home, or up to 30km outside of the country, you can get 24/7 assistance. All you need to do is call the below number+32 (0)4 340 56 23and provide:•your policy number (MA33008241)•your frame number.
If your bike has been stolen, it's important to report the theft to us at insurance@ubike.be within 48 hours. You'll need to provide us with
•Your coverage policy (see Standard Service Package available for download at the bottom of this page),
•A police report (or certificate of complaint),
•And a detailed description of the circumstances, including the time and place of the theft.
Please keep in mind that we may ask for photos of the lock keys, battery, etc. later on.
If this is your first theft, you may be eligible for a replacement bike as part of our standard service package.
During the time between reporting the theft and receiving your replacement bike, your monthly payments will be paused.
If you've been in a bicycle accident, please let us know within 48 hours by emailing insurance@ubike.be. To make a claim, you'll need to provide us with:
•Your coverage policy (see Standard Service Package available for download at the bottom of this page),
•A completed claims document,
•Photos of the damage,
•An estimate for the repair of the Ushop (which doesn't have to be provided within 48 hours).
•If a third party was involved, we'll also need the police report.
If you sustained personal injury, your work accident insurance will cover you if the accident happened on your way to or from work, or your family liability insurance will cover you.
Please note that cosmetic damage, such as scratches, is not covered.
An excess of 50 € will be applied.
Once your leasing contract is activated, you'll receive an annual budget for preventive maintenance or minor repairs. Please keep in mind that your budget will be renewed every year on the anniversary of your contract and can't be carried over to the following year.To check your balance, simply enter your email address (the same one you used when you ordered your bike) below.
If your leasing contract with Ubike is coming to an end, the bike will become the property of your employer as the contract is between Ubike and your employer.However, you can choose to take ownership of the bike by paying a limited amount of taxes and social security fees. The cost will depend on the value of the bike, as shown in the table below.Once you become the 100% owner of the bike, you can do whatever you want with it. It may be worth considering renewing the experience given the savings you have enjoyed through the bike leasing program.
There may be various reasons why you'd want to terminate your leasing contract, such as being laid off or falling sick for an extended period. If you're considering ending your lease, please contact info@ubike.be
Moreover, keep in mind the following general rules:
You're allowed to return the bike at any time, and you'll be charged the current residual value without any extra costs.
You're not obligated to take ownership of the bike. In such a scenario, specific conditions will apply as detailed in the Bike Policy you signed. If you'd like to request a copy of this policy, please contact the email address mentioned above.
We're always looking to expand our network with quality dealers. To become a Ubike dealer, contact us via our inquiry form on the website. We'll provide you with information on our partnership models, the benefits, and the next steps to get started.
As a registered Ubike dealer, you can log in to our dealer portal using your provided credentials. Simply visit the Ubike Dealer Login page to access your account. If you're encountering any issues with logging in or if you've forgotten your password, click on the 'Forgot Password' link available on the login page for a reset. Should you need any further assistance, our dealer support team is always ready to help you get back on track. You can reach out to us through the contact page.
